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Terms, Privacy & Refund Policy

Last updated: November 2026. Please read these policies carefully before using our service.

Terms of Service

These terms govern your use of the Stream IPTV UK website and subscription service ("the Service"). By purchasing a subscription or requesting a trial, you agree to these terms.

1. The Service

The Service provides access to streamed television and on-demand content over the internet for personal, non-commercial use in private households.

2. Lawful use

You agree to use the Service only in accordance with UK law, including holding a valid TV Licence where required. You must not resell, share, rebroadcast or publicly display the Service.

3. Subscriptions & payment

Subscriptions are prepaid for the selected period and do not renew automatically. Prices are shown in GBP and include VAT.

4. Connections

Each plan allows the stated number of simultaneous streams. Exceeding this may result in temporary suspension.

5. Availability

We aim for continuous availability but cannot guarantee uninterrupted service. Channel and content availability may change.

6. Termination

We may suspend accounts that breach these terms. You may stop using the Service at any time.

Privacy Policy

We process personal data in line with the UK GDPR and the Data Protection Act 2018.

  • What we collect: your name, email, phone/WhatsApp number, device type and payment confirmation (we never store full card details).
  • Why: to provide your subscription, deliver support and meet legal obligations.
  • Sharing: only with payment processors and service providers needed to run the Service. We never sell your data.
  • Retention: for as long as your account is active and up to 12 months afterwards, unless the law requires longer.
  • Your rights: access, correction, deletion and objection. Email support@streamiptvuk.co.uk. You can also complain to the ICO (ico.org.uk).

Refund Policy

We offer a free 24-hour trial so you can test the Service before buying. In addition:

  • If the Service does not work as described on a supported device and our support team cannot resolve it, you may request a full refund within 7 days of purchase.
  • Refunds are issued to the original payment method within 5–10 working days.
  • Refunds are not available for accounts suspended for breach of these terms.

To request a refund, contact our support team.